Help

Payment

We accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay

* Sales tax is applicable to orders shipped to California.

Shipping

KkCo offers complimentary ground shipping on all domestic orders. You also have the option to select Two Day shipping for a flat rate at checkout.

  • Ground - Complimentary
  • Two Day - $15

Note: We currently do not ship orders outside of the US. Please contact us about shipping to your country and we will take it under consideration.

Orders are shipped within 24-48 hours. Orders placed by 12pm PST are typically shipped same day. Please note that we do not ship on weekends -- any orders placed after 12pm PST on Friday will be shipped the following business day.

Kindly note that delivery to rural addresses can result in longer delivery times. We are currently unable to ship to military APO/FPO addresses or P.O. boxes.

All orders are shipped via UPS. UPS usually operates between 9am—6pm on business days.

Important Information

All orders are fully traceable on our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

First-Time Order Policy

For security purposes, KkCo reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Returns

We accept returns within 10 days of delivery. After 10 days, we can not offer a refund or exchange -- any returns sent to us outside of the 10 day window will be returned to the shipper.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Non-returnable items:

  • Gift cards
  • Some health and personal care items
  • Some sale items

To complete your return, we require a receipt or proof of purchase.

How to Return

To return a product, please email us at hi@kkcostudio.com to receive a pre-paid shipping label. Please include your order number in the subject of the email.

Please note that we charge a flat rate of $10 for shipping returns. The cost of shipping a returned item will be deducted from your refund, once approved. Original shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hi@kkcostudio.com.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We are currently unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Once the returned item is received, you will receive an email with your code for store credit.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be responsible for your return.

Accessibility

We strive to make our website accessible to individuals with disabilities. If you have difficulty viewing any page or using any feature because of a disability, please contact us at hi@kkcostudio.com and let us know.

Other Questions

If you have a question we haven't answered, please feel free to contact us. We'll respond as soon as we can, during regular business hours.