Help

Size Guide

Payment

We accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay

* Sales tax is applicable to orders shipped to California.

Shipping

KkCo offers complimentary ground shipping on all domestic orders. You also have the option to select Two Day shipping for a flat rate at checkout.

  • Ground - Complimentary
  • Two Day - $15

Note: We currently ship internationally to select countries. Please see checkout to view cost of shipping to your country.

Orders are shipped within 24-48 hours. Orders placed by 12pm PST are typically shipped same day. Please note that we do not ship on weekends -- any orders placed after 12pm PST on Friday will be shipped the following business day.

Kindly note that delivery to rural addresses can result in longer delivery times. We are currently unable to ship to military APO/FPO addresses or P.O. boxes.

All orders are shipped via USPS or UPS. USPS and UPS usually operate between 9am—6pm on business days.

We are not responsible for lost or stolen packages. Once a shipment as been marked as delivered it becomes the customer's responsibility to locate said package. Please email us if you need assistance in filing a claim.

Important Information

Let's minimize your trash together! In the effort to ditch single-use packaging, we've teamed up with RePack - a reusable and returnable packaging alternative made from recycled materials. By selecting this packaging option, you will be contributing to a better future for our earth.
You can add this packaging option at checkout. Once selected, your item will be shipped to you in the RePack packaging. Follow the steps included in your shipment to return your RePack back to their cleaning facility where it will then be cleaned and sent back to us to reuse. Each RePack will come with a pre-paid shipping label, so all you need to do is fold it back up and drop it in the mailbox. Easy!

https://www.originalrepack.com/info/kkcostudio

Important Information

All orders are fully traceable on our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

First-Time Order Policy

For security purposes, KkCo reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Returns

We accept returns within 7 days of delivery for domestic orders. After 7 days, we can not offer a refund or exchange -- any returns sent to us outside of the 7 day window will be returned to the shipper. All international orders are responsible for shipping their returns back. Please email us to confirm the eligibility of the return and the ship to address.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Non-returnable items:

  • Gift cards
  • Some health and personal care items
  • Sale items
  • Face Masks
  • Underwear
  • Some custom items

To complete your return, we require a receipt or proof of purchase.

How to Return

To return a product, please email us at hi@kkcostudio.com to receive a pre-paid shipping label. Please include your order number in the subject of the email.

Please note that we charge a flat rate of $10 for shipping returns. The cost of shipping a returned item will be deducted from your refund, once approved. Original shipping costs are non-refundable.

Orders must be shipped back within 7 days after receipt of the return shipping label provided by KkCo. Any returned orders scanned by the shipping provider after 7 days will not qualify for a refund and will be immediately shipped back to you. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hi@kkcostudio.com.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Custom Items

To place a custom order, you may email us at hi@kkcostudio.com. To customize fit or details on an existing (customizable) style on our website, please email us with your order number and details of the customization. 

Please allow time for custom pieces to be made. Estimated ship windows will be provided either on the product page or via email.

Custom items are returnable on a case by case scenario. Please email us to confirm eligibility. We do not accept returns on custom orders that were made with custom measurements. For all other eligible returns, there will be a 30% restocking fee.

There is a 30% fee for custom orders that are canceled after 72 hours of order placement and before 14 days. After 14 days, all cancelations will incur a 50% fee. The fee helps offset any costs incurred from starting the piece such as: patterns, fabrics, samples, etc.

Exchanges

We are currently unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Once the returned item is received, you will receive an email with your code for store credit.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be responsible for your return.

Accessibility

Compliance status

We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the website's owner please use the following email kara@kkcostudio.com

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:

  1. Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. 

    Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

    These adjustments are compatible with all popular screen readers, including JAWS and NVDA.

  2. Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

    Additionally, keyboard users will find quick navigation and content-skip menus, available at any time by clicking Alt+1, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus to drift outside of it.

    Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website

  • Epilepsy Safe Profile: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
  • Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
  • Cognitive Disability Profile: this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.
  • ADHD Friendly Profile: this profile significantly reduces distractions and noise, to help people with ADHD and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.
  • Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.
  • Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Additional UI, design, and readability adjustments

  1. Font adjustments – users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
  2. Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over 7 different coloring options.
  3. Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
  4. Content highlighting – users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only.
  5. Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
  6. Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
  7. Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and for MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. If you wish to contact the website's owner please use the following email kara@kkcostudio.com

Other Questions

If you have a question we haven't answered, please feel free to contact us. We'll respond as soon as we can, during regular business hours.